Arrival instructions

Arriving at Los Cabos Airport

One hall of desks, then the doors, then your name on a board.

Los Cabos International Airport

Arrival instructions, step by step

The hall of desks between customs and the exit is the only thing standing between you and your driver.

  1. Immigration

    Have your passport and hotel name ready. SJD moves quickly except on Saturdays, when most US charters land between 11 and 16 h.

  2. Baggage reclaim and customs

    Collect your bags and press the customs button. Green and you walk on, red and your bag goes through the scanner.

  3. The tour and “transport” desks

    After customs you cross a hall of counters. They will ask which hotel you are staying at and offer a free lift or a free breakfast. They sell timeshare presentations. Your driver is outside, not here.

  4. Out the terminal doors

    Keep going to the exit. Nobody inside the building is your driver, whatever the badge says.

  5. Find the name board

    The cerb is short and your driver is within sight of the doors, holding an eTransfers name board. Photo and number plate are in MyTrip before you land.

  6. Twenty minutes, or forty-five

    San Jose del Cabo is 20 minutes. The corridor is 30. Cabo San Lucas is 40 to 45 on the four-lane road.

Meeting point by terminal

Your confirmation names your terminal. Here’s where we stand at each one.

T1
Terminal 1 · domestic

Outside the doors, by the eTransfers name board.

2 min walk · Aeroméxico, Volaris, Viva…
T2
Terminal 2 · international

Outside the doors, under the covered walkway, by the eTransfers name board.

3 min walk · American, Delta, United…
All terminals with maps

How to recognise your driver

  • Name and photoSent by WhatsApp the evening before, with the vehicle’s number plate.
  • The eTransfers name boardBlue board, white logo, your name in large letters.
  • Uniform and vehicleNavy polo shirt with the logo. The vehicle model and number plate match your message.
  • Live locationAsk IAN and we’ll send the driver’s live location while you walk out.

What to watch for at Los Cabos Airport

The desks after customs

They look like transport companies and they sell timeshare. The “free transport” costs you a morning of your holiday.

The pirates are outside because they cannot get in

To pick up inside SJD, GAP — the group that runs the airport — requires each vehicle’s registration, carrying the federal number plates and the SICT permit, plus current insurance and several other requirements. Anything picking up outside the perimeter meets none of it and covers you for nothing.

Verify photo and number plate

Driver name, photo and number plate are in MyTrip before you land. Only get into the vehicle whose number plates we sent you.

Nobody should ask you for tolls

There are no toll booths between the airport and either town. The transfer is prepaid; there is nothing to pay on the road.

All safety recommendations

What happens if your flight moves

  • We track your flight numberFrom the moment you book. If the flight is retimed, we move the pick-up before you land.
  • The driver waits, at no chargeSixty minutes after landing on international flights, thirty on domestic. Immigration queues never count against you.
  • If you miss the flight altogetherSend us the new flight number. With Premium, changing the date or the time is free up to 12 hours before the original pick-up; with Economy it is your one included change, with 24 hours’ notice. Outside those windows, we move it subject to availability.

Los Cabos Airport transfer questions

Terminal 1 or Terminal 2?
Terminal 1 is domestic: Aeroméxico, Volaris, Viva and Calafia. Terminal 2 is international: American, Delta, United, Alaska, Southwest, JetBlue, Air Canada, WestJet and the rest. If you are flying in from the US or Canada, it is Terminal 2.
How far is Cabo San Lucas?
About 45 minutes on the four-lane road. San Jose del Cabo is 20 minutes and the corridor resorts are 30.
Is there a toll road?
No. There are no tolls between the airport and either town, so nobody should ask you for cash on the way.
What are the desks after customs?
Timeshare sales. They will ask your hotel and offer a free lift. Keep walking; your driver is outside the terminal doors.
Can I stop at a supermarket on the way?
Yes. With Premium, one short stop is included: tell the driver when you get in or add it when you book. On Economy, request it when you book; it may cost extra.
Do you go to La Paz and Todos Santos?
Yes. Todos Santos is about 75 minutes and La Paz about two and a half hours, both at a fixed price.
All airport questions

Written and kept up to date by our own team at Los Cabos International Airport · reviewed 30 September 2026