Arriving at Puerto Vallarta Airport
One hall stands between you and your driver, and it is worth knowing what it is.
Arrival instructions, step by step
Puerto Vallarta has the most persistent timeshare hall in Mexico, and knowing that before you land is half the battle.
Immigration
Have your passport and hotel name ready. PVR is efficient; the slow window is late morning when the Canadian and US flights arrive together.
Baggage reclaim and customs
Collect your bags and press the customs button. Green and you walk on, red and your bag goes through the scanner.
The timeshare hall
This is the one to know about. After customs you walk through a corridor of desks in airline-style uniforms. They will tell you they are “airport information”, ask for your hotel and offer a free lift. They sell timeshare presentations. Some will say your driver is waiting at their booth. They are not.
Keep walking and go outside
Cross the arrivals hall and go out the doors. Nobody inside the building is your driver.
Cross to the pick-up lane
The pick-up lane is across a small road from the terminal, under the covered walkway. This is where authorised transport waits.
Find the name board
Your driver holds an eTransfers name board at the lane, not inside. Photo and number plate are in MyTrip before you land.
Meeting point by terminal
Your confirmation names your terminal. Here’s where we stand at each one.
Across the pick-up lane, by the eTransfers name board.
3 min walk · Aeroméxico, Aeroméxico Connect, Viva…Across the pick-up lane, by the eTransfers name board.
4 min walk · American, Delta, United…How to recognise your driver
- Name and photoSent by WhatsApp the evening before, with the vehicle’s number plate.
- The eTransfers name boardBlue board, white logo, your name in large letters.
- Uniform and vehicleNavy polo shirt with the logo. The vehicle model and number plate match your message.
- Live locationAsk IAN and we’ll send the driver’s live location while you walk out.
Avoid the timeshare hall and pirate taxis
They are not airport staff and they are not information. They are timeshare sales, and the free lift costs you a ninety-minute presentation. Say no thanks and keep walking.
Nobody inside the terminal is your driver. Ours wait outside, across the pick-up lane, holding an eTransfers name board.
To pick up inside PVR, GAP — the group that runs the airport — requires each vehicle’s registration, carrying the federal number plates and the SICT permit, plus current insurance and several other requirements. Whoever cannot meet them waits outside the perimeter, with no passenger insurance and a price that changes halfway.
Driver name, photo and number plate are in MyTrip before you land. If they do not match, do not get in.
What happens if your flight moves
- We track your flight numberFrom the moment you book. If the flight is retimed, we move the pick-up before you land.
- The driver waits, at no chargeSixty minutes after landing on international flights, thirty on domestic. Immigration queues never count against you.
- If you miss the flight altogetherSend us the new flight number. With Premium, changing the date or the time is free up to 12 hours before the original pick-up; with Economy it is your one included change, with 24 hours’ notice. Outside those windows, we move it subject to availability.
Puerto Vallarta Airport transfer questions
What is the hall of desks after customs?
Where exactly does my driver wait?
How far is Nuevo Vallarta? And Punta Mita?
Is there a toll on the way?
Terminal A or B?
Do you provide child seats?
Written and kept up to date by our own team at Puerto Vallarta International Airport · reviewed 30 September 2026
Everything about Puerto Vallarta International Airport
The pages our own airport team keeps up to date.
Zones, journey times and the full price list per vehicle.
Arrivals and departures, and what we do when your flight moves.
Which terminal your airline uses and where we wait.
Unlicensed taxis, fake transfer desks and how to tell them apart.
What time we pick you up and how the return works.
What travellers ask us most about this airport.
Can’t find us? Two ways, both instant
Answers in seconds, English and Spanish. Send us a photo of where you are.
US +1 (305) 529-3806 · MX +52 (998) 387-0229, 24 hours.