Arriving at Cancun Airport
Everything between the aircraft door and your seat in the van, in the order it happens.
Arrival instructions, step by step
Written by our own team at Cancun Airport. Read it once on the plane and you will be in the van 20 to 40 minutes after landing.
Immigration
Have your passport ready and know your hotel name. Most nationalities no longer fill in the paper FMM form; the officer stamps you in. Queues are longest between midday and 4pm, when the US flights land together.
Baggage reclaim and customs
Collect your bags and put them through the X-ray belt. Nothing to declare means you keep walking. A random check takes two minutes and is routine.
The timeshare hall
Between customs and the exit you cross a bright hall of counters offering “free transport”, “tourist information” and a welcome drink. They sell timeshare presentations. Say no thanks and keep walking: your driver is not in this hall and never will be.
Walk out the sliding doors
Go straight through the exit doors of your terminal. Do not stop for anyone inside the building, however official the badge or the uniform looks.
Find the name board
Right outside, behind the barrier, your driver holds an eTransfers name board. The driver photo and the number plate are already in MyTrip if you want to check before you walk up.
Two minutes to your vehicle
The driver takes your luggage to the authorised car park a short walk away. Cold water on board, air conditioning on, and your family can follow the journey live.
Meeting point by terminal
Your confirmation names your terminal. Here’s where we stand at each one.
Outside the doors, to the right, past the hall, by the eTransfers name board.
3 min walk · Aeroméxico (domestic), Volaris, VivaAerobus…Outside the doors, left side, behind the barrier.
2 min walk · American, Delta, United…Outside exit A, behind the barrier, before the car park.
2 min walk · Aeroméxico (international), JetBlue, Southwest…How to recognise your driver
- Name and photoSent by WhatsApp the evening before, with the vehicle’s number plate.
- The eTransfers name boardBlue board, white logo, your name in large letters.
- Uniform and vehicleNavy polo shirt with the logo. The vehicle model and number plate match your message.
- Live locationAsk IAN and we’ll send the driver’s live location while you walk out.
Avoid pirate taxis and fake transport
You will hear it said about us by name, at the exit doors, and you will hear it often. It is how a sale opens. Your booking is in MyTrip and in your WhatsApp confirmation, and nothing said at the door changes it.
Nobody outside our channels knows that. We do. A real delay reaches you through IAN on WhatsApp, never through a stranger in the hall.
The convincing one, because it uses our name and then hands you a solution. We never pass your pick-up to someone who approaches you, and we never tell you to take a taxi. The taxi is the point of the conversation.
Authorised drivers cannot solicit inside the building. Ours waits outside, behind the barrier, with the eTransfers name board. Keep walking to the meeting point.
What happens if your flight moves
- We track your flight numberFrom the moment you book. If the flight is retimed, we move the pick-up before you land.
- The driver waits, at no chargeSixty minutes after landing on international flights, thirty on domestic. Immigration queues never count against you.
- If you miss the flight altogetherSend us the new flight number. With Premium, changing the date or the time is free up to 12 hours before the original pick-up; with Economy it is your one included change, with 24 hours’ notice. Outside those windows, we move it subject to availability.
Cancun Airport transfer questions
How much is a transfer from Cancun Airport?
Is there a shuttle from Cancun Airport to my hotel?
Can I use a ride-hailing app or a taxi from Cancun Airport?
Where exactly does my driver wait?
My flight is delayed or lands early. What happens?
Is the price per person or per vehicle?
Which terminal do I arrive at?
Do you provide child seats?
What if I cannot find my driver?
How long does it take to get out of the airport?
Can I cancel or change my booking?
Written and kept up to date by our own team at Cancun International Airport · reviewed 30 September 2026
Everything about Cancun International Airport
The pages our own airport team keeps up to date.
Zones, journey times and the full price list per vehicle.
Arrivals and departures, and what we do when your flight moves.
Which terminal your airline uses and where we wait.
Unlicensed taxis, fake transfer desks and how to tell them apart.
What time we pick you up and how the return works.
What travellers ask us most about this airport.
Can’t find us? Two ways, both instant
Answers in seconds, English and Spanish. Send us a photo of where you are.
US +1 (305) 529-3806 · MX +52 (998) 387-0229, 24 hours.