Questions and answers
Cozumel Airport questions
What travellers ask us most about the island.
Choose your airport · Questions and answers
At Cozumel International Airport
How far is the airport from San Miguel?
Three kilometres, about ten minutes. The southern hotel zone is fifteen to twenty-five.
Do you also meet the ferry?
Yes. We drive to and from the Playa del Carmen pier and the Cozumel pier. Say which one you need when you book.
Are there ride-hailing apps on the island?
No. The taxi union has an exclusive on Cozumel, which is why a prepaid transfer is worth booking before you fly.
Can you carry dive kit?
Yes. Tell us how many tanks and bags when you book and we send a vehicle with the room for it.
Which airlines fly here?
Aeroméxico domestically, plus American, Delta, United, Southwest, Air Canada, WestJet and Sun Country seasonally.
Where does my driver wait?
Outside the arrivals doors, holding an eTransfers name board. One terminal, nothing to get wrong.
The same at every airport
How do I find my driver?
Just outside the arrivals doors of your terminal, holding an eTransfers name board. Your confirmation shows the exact spot for your terminal.
What if my flight is delayed?
We track it. The driver adjusts and there is no extra charge for delays.
How long will the driver wait?
Sixty minutes after landing on international flights, thirty on domestic. Immigration queues don’t count against you.
Is the price final?
Yes. Fixed price per vehicle, taxes and fees included. The driver never asks you for a fare.
Is the price per person or per vehicle?
Per vehicle, always. Six people in one van pay what one person pays.
Do you have child seats?
Yes, free of charge. Add them when you book and they are fitted before you land.
Can I change my pick-up time?
Yes, from your booking. With Premium it is free up to 12 hours before; with Economy you get one included change with 24 hours’ notice.
Do drivers speak English?
Yes, English and Spanish at every airport we serve.
Can I book after landing?
You can, but the online price is lower and the driver is already there. Two minutes before you fly saves you the queue.
What if I cannot find my driver?
Message us on WhatsApp, 24/7. Never accept a lift from anyone who approaches you; we will locate your driver in minutes.
Not answered? Ask IAN Which terminal is my airline? Where does my driver wait for me? How long to my hotel? Can I add a stop?
Written and kept up to date by our own team at Cozumel International Airport · reviewed 30 September 2026
At the airport
Everything about Cozumel International Airport
The pages our own airport team keeps up to date.
Transfers and rates
Zones, journey times and the full price list per vehicle.
Arrival instructions
Step by step from the aircraft door to your vehicle.
Flight status
Arrivals and departures, and what we do when your flight moves.
Terminals and airlines
Which terminal your airline uses and where we wait.
Safety at the airport
Unlicensed taxis, fake transfer desks and how to tell them apart.
Your return to the airport
What time we pick you up and how the return works.
Can’t find us? Two ways, both instant
Message IAN on WhatsApp
Answers in seconds, English and Spanish. Send us a photo of where you are.
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US +1 (305) 529-3806 · MX +52 (998) 387-0229, 24 hours.
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