Safety at the airport

Safety at Santo Domingo Airport

A capital-city airport. The crowd at the barrier is the part to know about.

Specific to this airport · SDQ

Taxi touts at the barrier

Licensed airport taxis have a counter inside. Anyone offering a “cheaper” lift at the barrier is not licensed and the price will move.

Verify photo and number plate

Driver name, photo and number plate are in MyTrip before you land. Our driver knows your name; you should not have to explain who you are.

Never pay twice

The transfer is prepaid, tolls included. No driver of ours asks for toll money on the motorway.

Change money in the city

Airport exchange rates are poor. Bank cash machines in the city give the real rate, and cards work everywhere in Piantini and the Colonial Zone.

Arriving late

The motorway into the city is fast and lit, and we work it around the clock. Late arrivals are routine.

Verify your driver in 10 seconds

  • The name and photo match your WhatsApp message
  • The board says eTransfers
  • The number plate matches the message
  • The driver shows a photo ID on request
The licence we’re asking you to check

Your transfer here is run by a company licensed in the Dominican Republic, working under the eTransfers name, to our standards and at our price. That is how every transfer brand operates outside its home country, and we’d rather say so than let you find out at the kerb. What you booked doesn’t change: a fixed fare, a tracked flight, an insured vehicle and one place to complain.

Locally licensed operator · Airport-authorised pick-up · Passenger insurance on every journey

At every airport we serve

“That company doesn’t exist”

Said about us, by name, right outside the exit doors. It’s the opening line of a sale, not information. Your booking exists in MyTrip and in your WhatsApp confirmation, and nothing anyone tells you at the door changes that.

“Your unit is not coming”

Nobody outside our own channels knows whether your driver is on the way. We do, and we tell you. If there were a delay you would hear it from IAN on WhatsApp, not from a stranger who happened to walk up to you.

“We work with eTransfers — they didn’t assign your unit, better take a taxi”

The most convincing one, because it uses our name and then offers you a solution. We never hand your pick-up to somebody who approaches you in the hall, and we never send anyone to tell you to take a taxi instead. The taxi is the whole point of the conversation.

The rule that covers all three

Nobody from eTransfers will approach you inside the terminal. Our driver waits outside, behind the barrier, holding the eTransfers name board. If someone uses our name inside the building, keep walking to the meeting point and message IAN.

“Free transport” and “tourist information” booths

Timeshare sales. They’ll offer a free lift, a map or a voucher in exchange for a “90-minute presentation”. Say “no thanks” once and keep walking. Your transfer is already paid.

Unlicensed taxis at the kerb

No insurance, prices that change halfway there, no accountability. Only get into the vehicle whose number plate we sent you, or an official taxi from the desk inside.

Airport cash machines and “dynamic conversion”

Cash machines in the hall charge tourist rates. Bank cash machines after customs are fine. If a screen offers to charge you in dollars, choose local currency.

Bureaux de change

Rates 10 to 15 per cent worse than a bank. Change a small amount for the first day or use a card.

Porters and “helpers”

Porters are fine and expect a small tip. People who grab your trolley uninvited expect a large one. Keep hold of your own trolley.

SIM sellers and “tourist packages”

Buy an eSIM before you fly or a pay-as-you-go SIM at an official network desk. Nothing from someone walking the hall.

Fake hi-vis vests and lanyards

A hi-vis vest or a lanyard is not a credential. Our drivers carry a photo ID that matches the name and photo in your WhatsApp.

Numbers to keep

  • Emergency911
  • eTransfers 24/7US +1 (305) 529-3806 · MX +52 (998) 387-0229
  • IAN on WhatsApp+52 (998) 387-0229
Something felt wrong?

Tell IAN what happened and where. We report it to the airport authority and it helps the next traveller.

Written and kept up to date by our own team at Las Americas International Airport · reviewed 30 September 2026