The terminal is calm. The road and the fares are where travellers get caught out.
Tulum’s local taxi union sets its own fares and they are high, especially from the airport and along the beach road at night. A prepaid transfer avoids the negotiation entirely.
Picking up inside the airport takes each vehicle’s registration — carrying the federal number plates and the SICT permit — current insurance and several other requirements set by the airport administration. Anyone offering you a lift without that is operating outside the perimeter.
The Tulum beach road is narrow, unlit and busy with cyclists. It is not the place to be driving a hire car for the first time after a long flight.
Driver name, photo and number plate are in MyTrip before you land. If they do not match, do not get in; message IAN.
The transfer is prepaid. No driver of ours asks for the fare, tolls or a “terminal fee” on arrival.
Many beach-road businesses are card-only or cash-only with no middle ground, and cash machine fees on the beach road are steep. Withdraw in town, not at the airport.
Picking up passengers inside a Mexican airport takes more than a car. The terminal is federal ground, and the airport authority asks for each vehicle's registration — which carries the federal number plates and the SICT permit — plus current insurance and several other requirements. That is the filter the ride-hailing apps don’t pass, and the reason the unlicensed operators work outside the perimeter. We hold that full file, and we’re also registered with SECTUR Mexico.
SICT permit and federal number plates · SECTUR Mexico · WTTC Safe Travels · Passenger insurance on every journey
Said about us, by name, right outside the exit doors. It’s the opening line of a sale, not information. Your booking exists in MyTrip and in your WhatsApp confirmation, and nothing anyone tells you at the door changes that.
Nobody outside our own channels knows whether your driver is on the way. We do, and we tell you. If there were a delay you would hear it from IAN on WhatsApp, not from a stranger who happened to walk up to you.
The most convincing one, because it uses our name and then offers you a solution. We never hand your pick-up to somebody who approaches you in the hall, and we never send anyone to tell you to take a taxi instead. The taxi is the whole point of the conversation.
Nobody from eTransfers will approach you inside the terminal. Our driver waits outside, behind the barrier, holding the eTransfers name board. If someone uses our name inside the building, keep walking to the meeting point and message IAN.
Timeshare sales. They’ll offer a free lift, a map or a voucher in exchange for a “90-minute presentation”. Say “no thanks” once and keep walking. Your transfer is already paid.
No insurance, prices that change halfway there, no accountability. Only get into the vehicle whose number plate we sent you, or an official taxi from the desk inside.
Cash machines in the hall charge tourist rates. Bank cash machines after customs are fine. If a screen offers to charge you in dollars, choose local currency.
Rates 10 to 15 per cent worse than a bank. Change a small amount for the first day or use a card.
Porters are fine and expect a small tip. People who grab your trolley uninvited expect a large one. Keep hold of your own trolley.
Buy an eSIM before you fly or a pay-as-you-go SIM at an official network desk. Nothing from someone walking the hall.
A hi-vis vest or a lanyard is not a credential. Our drivers carry a photo ID that matches the name and photo in your WhatsApp.
Tell IAN what happened and where. We report it to the airport authority and it helps the next traveller.
Written and kept up to date by our own team at Felipe Carrillo Puerto International Airport · reviewed 30 September 2026
The pages our own airport team keeps up to date.
Zones, journey times and the full price list per vehicle.
Step by step from the aircraft door to your vehicle.
Arrivals and departures, and what we do when your flight moves.
Which terminal your airline uses and where we wait.
What time we pick you up and how the return works.
What travellers ask us most about this airport.
Answers in seconds, English and Spanish. Send us a photo of where you are.
US +1 (305) 529-3806 · MX +52 (998) 387-0229, 24 hours.
Just past the exit doors of your terminal, holding an eTransfers name board. Your voucher shows the exact exit.
Nothing. We track your flight number and move the pick-up ourselves.
With the Premium fare, free cancellation up to 24 hours before pick-up and free changes up to 12 hours before. Economy has no free cancellation, but it includes one change with 24 hours’ notice. You manage it all from MyTrip.
Yes, free. Choose infant seats or boosters at checkout.