Questions and answers
Puerto Vallarta Airport questions
What travellers ask us most about landing in the bay.
Choose your airport · Questions and answers
At Puerto Vallarta International Airport
What is the hall of desks after customs?
Timeshare sales. They will look official, ask for your hotel name and offer a free ride or a free tour. Say no thanks and keep walking; your driver is outside, across the pickup lane.
Where exactly does my driver wait?
Outside the terminal, across the small road, at the covered pickup lane. Authorized transport cannot wait inside the building.
How far is Nuevo Vallarta? And Punta Mita?
Nuevo Vallarta is about 20 minutes, Bucerias 30, Punta Mita and Sayulita about an hour.
Is there a toll on the way?
No. Nobody should ask you for cash for tolls between the airport and any hotel in the bay.
Terminal A or B?
A is domestic, B is international. Both arrive into the same hall, so the walk out is the same.
Do you provide child seats?
Yes, free. Choose them at checkout and they are installed before you land.
The same at every airport
How do I find my driver?
Outside the arrivals doors of your terminal, holding an eTransfers sign. Your confirmation shows the exact spot for your terminal.
What if my flight is delayed?
We track it. The driver adjusts and there is no extra charge for delays.
How long will the driver wait?
Sixty minutes after landing on international flights, thirty on domestic. The immigration lineup does not count against you.
Is the price final?
Yes. Fixed price per vehicle, taxes and fees included. The driver never asks for a fare.
Is the price per person or per vehicle?
Per vehicle, always. Six people in one van pay what one person pays.
Do you have child seats?
Yes, free. Add them when you book and they are fitted before you land.
Can I change my pickup time?
Yes, from your booking. With Premium it is free up to 12 hours before; with Economy you get one included change with 24 hours’ notice.
Do drivers speak English?
Yes, English and Spanish at every airport we serve.
Can I book after landing?
You can, but the online price is lower and the driver is already there. Two minutes before you fly saves you the lineup.
What if I cannot find my driver?
Message us on WhatsApp, 24/7. Never accept a ride from someone who approached you; we locate your driver in minutes.
Not answered? Ask IAN Which terminal is my airline? Where does my driver wait for me? How long to my hotel? Can I add a stop?
Written and kept up to date by our own team at Puerto Vallarta International Airport · reviewed September 30, 2026
At the airport
Everything about Puerto Vallarta International Airport
The pages our own airport team keeps up to date.
Transfers and rates
Zones, drive times and the full price list per vehicle.
Arrival instructions
Step by step from the aircraft door to your vehicle.
Flight status
Arrivals and departures, and what we do when your flight moves.
Terminals and airlines
Which terminal your airline uses and where we wait.
Safety at the airport
Pirate taxis, fake transport and how to tell them apart.
Your return to the airport
What time we pick you up and how the return works.
Cannot find us? Two ways, both instant
Message IAN on WhatsApp
Answers in seconds, English and Spanish. Send us a photo of where you are.
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US +1 (305) 529-3806 · MX +52 (998) 387-0229, 24 hours.
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