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Arrival instructions

Step by step from the aircraft door to your vehicle.

Choose your airport · Every airport has its own exits, its own terminals and its own habits. Pick yours and read the one that applies to you.
CUNCancunTQOTulumCZMCozumelPVRPuerto VallartaSJDLos CabosPUJPunta CanaSDQSanto DomingoPOPPuerto PlataMIAMiamiMCOOrlando

Choose your airport

Cancun International Airport · CUN

10 km to the Hotel Zone · 16 km to downtown

Felipe Carrillo Puerto International Airport · TQO

20 km to Tulum town · 40 km to the Tulum hotel zone

Cozumel International Airport · CZM

3 km to San Miguel · 15 km to the southern hotel zone

Puerto Vallarta International Airport · PVR

1 km to Marina Vallarta · 8 km to the Romantic Zone · 12 km to Nuevo Vallarta

Los Cabos International Airport · SJD

10 km to San Jose del Cabo · 26 km to Cabo San Lucas

Punta Cana International Airport · PUJ

8 km to Cap Cana · 20 km to Bavaro · 45 km to Uvero Alto

Las Americas International Airport · SDQ

10 km to Boca Chica · 20 km to the Colonial Zone · 35 km to Juan Dolio

Gregorio Luperon International Airport · POP

8 km to Sosua · 18 km to Puerto Plata · 25 km to Cabarete

Miami International Airport · MIA

10 km to downtown · 16 km to South Beach · 45 km to Fort Lauderdale

Orlando International Airport · MCO

16 km to downtown · 27 km to Walt Disney World · 70 km to Port Canaveral
Traveller questions

The same at every airport

How do I find my driver?
Outside the arrivals doors of your terminal, holding an eTransfers sign. Your confirmation shows the exact spot for your terminal.
What if my flight is delayed?
We track it. The driver adjusts and there is no extra charge for delays.
How long will the driver wait?
Sixty minutes after landing on international flights, thirty on domestic. The immigration lineup does not count against you.
Is the price final?
Yes. Fixed price per vehicle, taxes and fees included. The driver never asks for a fare.
Is the price per person or per vehicle?
Per vehicle, always. Six people in one van pay what one person pays.
Do you have child seats?
Yes, free. Add them when you book and they are fitted before you land.
Can I change my pickup time?
Yes, from your booking. With Premium it is free up to 12 hours before; with Economy you get one included change with 24 hours’ notice.
Do drivers speak English?
Yes, English and Spanish at every airport we serve.
Can I book after landing?
You can, but the online price is lower and the driver is already there. Two minutes before you fly saves you the lineup.
What if I cannot find my driver?
Message us on WhatsApp, 24/7. Never accept a ride from someone who approached you; we locate your driver in minutes.
AI-powered service

Meet IAN and Emma, the AI behind every transfer

IAN answers your messages in seconds and Emma takes your calls, in English and Spanish, 24/7. Change a time, add a stop or ask for a receipt: it is done in the same conversation.

  • Replies in seconds, any hour of the day
  • Changes, stops and receipts from the chat
  • WhatsApp, SMS, email or a phone call
IAN · eTransfersOnline · replies in seconds
My flight now lands at 4:10 p.m. What happens?
Nothing to do. We track AA 1234 and moved your pickup to 4:10 p.m. Your driver will be at the arrivals exit with your name.
Can we add a grocery stop?
Done. A grocery stop on the way, up to 20 minutes, US$15 added to your total. Your voucher is updated.
Message IAN…
EmmaVoice assistant · answers calls 24/7

And the rest runs on its own

From the moment you book until the driver is at the exit, every step is automated.

  1. BookedInstant confirmation, voucher by email and WhatsApp
  2. Flight trackedYour flight is monitored; a delay reschedules the pickup on its own
  3. Driver assignedName, photo and plate sent the day before
  4. Driver at arrivalsWaiting at the terminal exit with your name on a sign

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