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About us

A million travellers. One driver waiting for each of them.

eTransfers is a Mexican online travel agency that has run private airport transfers and tours since 2010, today in 6 airports across 2 countries.

  • 1M+travellers moved
  • 2010operating since
  • 6airports, 2 countries
  • 4.5Google · 16,074 reviews
Headquarters Cancun International Airport Terminal 3, mezzanine · Cancun, Quintana Roo Registered with SECTUR Mexico · WTTC Safe Travels
SECTUR Mexico WTTC Safe Travels IATA
Step by step

From one van at Cancun Airport to 6 airports

We started at the arrivals door of Terminal 2 with one van and a sign. The sign is still there. Everything around it changed.

  1. 2010First vans at Cancun Airport

    Three vehicles, one phone, and a promise: the driver is already there when you walk out.

  2. 2014Terminal team and meet & greet

    Our own airport representatives at every exit. The pirate-taxi problem became our reason to exist.

  3. 2017Riviera Maya, Tulum and tours

    Zones with one fixed price, and the first tours with hotel pickup.

  4. 2019Los Cabos and Puerto Vallarta

    The same procedure, the same sign, on the Pacific.

  5. 2022Dominican Republic

    Punta Cana, Santo Domingo and Puerto Plata, with local teams trained in Cancun.

  6. 2025Miami, Orlando and one million travellers

    The first two airports in the United States, and the millionth traveller met at the door.

  7. 2026IAN, Emma and MyTrip

    Flight tracking, driver assignment and answers in seconds, automated. People where they matter — and a new website, built to be as good as the ride.

About us

What is different about a transfer with us

The things travellers mention in reviews, in order.

Your name on the sign

Your driver waits outside the exit doors with an eTransfers sign. You never look for a counter.

Your flight, tracked

Early, late or rebooked: the pickup moves with your flight, without a call.

One fixed price per vehicle

Taxes, tolls and luggage included. Four travellers pay the same as one.

Private, never shared

No stops, no strangers, no waiting for the next passenger.

MyTrip, no app to download

Follow your driver, change your flight, share the trip with your family.

Certified drivers and insured seats

Federal driver's licence, background checks and passenger insurance on every ride.

AI-powered service

Meet IAN and Emma, the AI behind every transfer

IAN answers your messages in seconds and Emma takes your calls, in English and Spanish, 24/7. Change a time, add a stop or ask for a receipt: it is done in the same conversation.

  • Replies in seconds, any hour of the day
  • Changes, stops and receipts from the chat
  • WhatsApp, SMS, email or a phone call
IAN · eTransfersOnline · replies in seconds
My flight now lands at 4:10 p.m. What happens?
Nothing to do. We track AA 1234 and moved your pickup to 4:10 p.m. Your driver will be at the arrivals exit with your name.
Can we add a grocery stop?
Done. A grocery stop on the way, up to 20 minutes, US$15 added to your total. Your voucher is updated.
Message IAN…
EmmaVoice assistant · answers calls 24/7

And the rest runs on its own

From the moment you book until the driver is at the exit, every step is automated.

  1. BookedInstant confirmation, voucher by email and WhatsApp
  2. Flight trackedYour flight is monitored; a delay reschedules the pickup on its own
  3. Driver assignedName, photo and plate sent the day before
  4. Driver at arrivalsWaiting at the terminal exit with your name on a sign
Private fleet

Our fleet, our drivers

Every vehicle is ours or under exclusive contract. Every driver is certified, insured and trained in our terminal procedure.

4.9driver rating
Passenger insuranceEvery seat, every ride, every airport
  • Certified driversFederal driver's licence, background check, first-aid course, terminal training
  • Late-model vehiclesRenewed every four years, inspected every 30 days
  • Passenger insuranceEvery seat, every ride, every airport
  • English and SpanishAnd a translator on the line, 24/7
From our local team

The team behind the sign

Two hundred and eighty people in Mexico and the Dominican Republic. Most of them have carried the sign at some point.

52Airport representatives
180+Drivers
24/7 · 14Customer care
18Operations and dispatch
9Product and technology
7Sales and partners

At the door, every day

Registered, certified and reviewed

Registered, certified and reviewed

In the press

In the press

Traveller questions

Questions about eTransfers

What is eTransfers?
A Mexican online travel agency selling private airport transfers and tours since 2010. The price is fixed per vehicle, the driver tracks your flight and waits at the exit with your name.
Is eTransfers the same as Interac e-Transfer?
No. Interac e-Transfer is a Canadian bank transfer service and has nothing to do with us. eTransfers is a ground transportation company for travellers: we do not move money between accounts.
Is eTransfers legit?
We have operated since 2010 out of Cancun Airport and hold 4.5 stars on Google across more than 16,000 reviews. You pay online by card or PayPal, get a voucher with your booking number, and the driver never asks you for money on arrival.
Where is your office?
At Cancun International Airport, Terminal 3, mezzanine. Support runs 24 hours on WhatsApp and phone, in English and Spanish.
How we work

How we work

On time is early

The driver is at the door before the plane lands. Being on time means being there first.

Nothing hidden

The price is the price. No fuel, no tolls, no luggage fees, no counter surprises.

A person, whenever you want one

IAN and Emma solve the fast things. A human picks up when you ask for one.

Local, and staying local

Our teams live where they drive. We hire locally in every airport.

More about us

Partners

Travel agencies, hotels, planners and creators
Reviews

What a million travellers say, linked to the source
Contact

Press, general and legal inquiries
MyTrip · the eTransfers web app

Your transfer, in your pocket

MyTrip works like a ride app: follow your driver on the map, fix a flight change yourself and share your trip with your family. No download, no password.

  • Watch your driver arrive in real timeFollow the route on the map from the moment they leave until you reach your hotel. No calls, no guessing.
  • Know who picks you up before leaving the airportName and photo of your driver on screen. You recognize them at first sight.
  • Flight changed? Update it yourselfFix the flight number, the time or how many travel, in seconds, from your phone.
  • Your family knows where you areShare your trip with a link and let them watch it live, no download needed.
See MyTrip
  • Voucher with QR code, even with no signal
  • Pay in one tap: card, Apple Pay, Google Pay or PayPal
  • No passwords, no sign-up: you enter with the link we send
  • Your next transfer in two taps
  • Like an app, without downloading one

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