Cancun Airport questions

A private transfer from Cancun Airport to the Hotel Zone starts at US$34 per vehicle, one way, for up to 8 passengers with taxes, tolls and luggage included. Playa del Carmen, Tulum and the rest of the Riviera Maya are priced by area; the price list above has every one, and on most routes the round trip costs less than two one-ways.

Yes. Every eTransfers ride is a private shuttle: the van goes straight from your terminal to your hotel, with no stops at other hotels. Shared shuttles are cheaper per seat for one traveller, but for two or more a private van usually costs the same or less, and you do not wait for other passengers.

Ride-hailing apps cannot pick up at the terminals: the airport is federal property and only authorized airport taxis and permitted transfer companies can load passengers there. Airport taxis charge about 65 to 120 USD per car to the Hotel Zone, paid at the counter; a pre-booked transfer starts at US$34 and the price is fixed before you fly.

Right outside the arrivals exit doors of your terminal, behind the barrier, holding an eTransfers sign. Your voucher names the exit for your terminal, and the driver appears in MyTrip with photo and plate.

Nothing on your side. We track your flight number and move the pickup ourselves, at no charge. The driver is there when you walk out.

Per vehicle. A passenger van carries up to 8 passengers and their luggage for the same price, taxes and tolls included.

It depends on your airline: Terminal 2 for Volaris, VivaAerobus and Aeroméxico domestic; Terminal 3 for American, Delta, United and Air Canada; Terminal 4 for JetBlue, Southwest, WestJet and most European carriers. The terminal list above is the full picture, and your voucher names yours.

Yes, free. Choose infant seats or boosters at checkout and they are installed before you land.

Message IAN on WhatsApp or call, 24/7. Never accept a ride from anyone else; we locate your driver in minutes.

Immigration, luggage and customs take 20 to 40 minutes on a normal day, up to an hour at peak. Your driver waits with no extra charge.

With the Premium fare, free cancellation up to 24 hours before pickup and free changes of time, flight or passengers up to 12 hours before, from MyTrip. The Economy fare has no free cancellation, but it includes one change if you let us know at least 24 hours ahead.

Outside the arrivals doors of your terminal, holding an eTransfers sign. Your confirmation shows the exact spot for your terminal.

We track it. The driver adjusts and there is no extra charge for delays.

Sixty minutes after landing on international flights, thirty on domestic. The immigration lineup does not count against you.

Yes. Fixed price per vehicle, taxes and fees included. The driver never asks for a fare.

Per vehicle, always. Six people in one van pay what one person pays.

Yes, free. Add them when you book and they are fitted before you land.

Yes, from your booking. With Premium it is free up to 12 hours before; with Economy you get one included change with 24 hours’ notice.

Yes, English and Spanish at every airport we serve.

You can, but the online price is lower and the driver is already there. Two minutes before you fly saves you the lineup.

Message us on WhatsApp, 24/7. Never accept a ride from someone who approached you; we locate your driver in minutes.