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Xel-Há All Inclusive

All-inclusive park built around a natural inlet: unlimited snorkeling, a river float, the Lighthouse lookout with its slide and jungle trails, with continental breakfast, snacks, buffet lunch and open bar all day.

4.4 3,427 reviews on Viator
Theme parks Riviera Maya 9 h 30 Hotel pick-up on some options taxes & fees included
Xel-Há All Inclusive Operated by Grupo Xcaret
Theme parksRiviera Maya

About this tour

  • Cancellation fee appliesCancel up to 48 hours before and get 90% back; the operator keeps 10% as an administrative fee.
  • 9 h 30Departures at 08:30 · 13:00
  • Hotel pick-up on some optionsXel-Há All-Inclusive with Transportation
  • taxes & fees includedThe price you see is the price you pay. No surprises at the gate.
  • Instant confirmationMobile voucher by email as soon as you pay.
  • Book 24 h aheadThe operator needs that much notice to confirm your place.
  • 4 optionsChoose the one that suits you on the next step.

Practical info

Hours

Monday, Wednesday, Thursday, Friday, Saturday and Sunday, 8:30 a.m. to 6:00 p.m. Closed on Tuesdays. Xel-Há Afternoon lets you in from 1:00 p.m.

Adult price

Xel-Há All-Inclusive: $129, or $116.10 when you book 7 or more days ahead. Xel-Há Total from $162.99; Xel-Há Afternoon from $89.

Child price

Ages 5 to 11 pay 25% less than adults. Ages 0 to 4 get in free.

Location

Km 240 of Federal Highway 307 (Chetumal–Puerto Juarez), in the municipality of Tulum.

From Cancun

110 km (68 miles) from Cancun Airport, about 1 hour 20 minutes by car. From the Hotel Zone, add the drive from your hotel to the airport.

From Playa del Carmen

48 km (30 miles), about 40 minutes.

Transportation

Only with “Xel-Há All-Inclusive with transportation”: round trip from your hotel or a meeting point in Cancun, Playa del Carmen and the Riviera Maya. On the official website it adds $32.40 per adult.

Checked on the operator’s official website (xelha.com, xcaret.com) on September 30, 2026.

Hotel pick-up & meeting point

Hotel pick-up comes only with: Xel-Há All-Inclusive with Transportation. The other options start at the meeting point.

Grupo Xcaret picks you up at hotels in these zones. The exact time depends on your hotel and is confirmed before the tour.

ZonePick-up window
AkumalConfirmed the evening before
Cancun Zona Hotelera & CentroConfirmed the evening before
Costa MujeresConfirmed the evening before
Maroma BeachConfirmed the evening before
Playa del CarmenConfirmed the evening before
Playa MujeresConfirmed the evening before
Playa ParaisoConfirmed the evening before
Puerto AventurasConfirmed the evening before
Puerto JuarezConfirmed the evening before
Puerto MorelosConfirmed the evening before
Running late?

Message IAN on WhatsApp and we’ll let Grupo Xcaret know. The operator decides how long the vehicle waits.

Who runs this tour

Grupo Xcaret runs this tour with its own staff. We look after you before and after you book: questions and updates on WhatsApp with IAN.

Grupo Xcaretruns this tour
Instantconfirmation
Questions about the tour? Chat with IAN

Traveller reviews

Reviews from eTransfers customers about their transfers and tours, not only about this activity.

4.91
650 reviews eTransfers customers
Lana S.

“Excellent Taxi service at Punta Cana Airport! The driver, Juan, was a true professional, met us and helped us with our bags. The ride was comfortable and safe, and Juan even shared great ideas about visiting local attractions. Very nice. I highly recommend him.”

eTransfers customers · August 2023
Mark H.

“I had a perfect experience. The vehicle was clean and well-maintained, and the whole trip was pleasant. I will choose them again on my next trip!”

eTransfers customers · August 2023
Michael L.

“They provided exceptional service at all times. Their communication was prompt and informative from the moment I made the reservation. I felt safe and well taken care of.”

eTransfers customers · August 2023
Sonya Q.

“I loved that the service was fast. Everything flowed just as we expected.”

eTransfers customers · August 2023

Cancellation policy

  • Cancel up to 48 hours before and get 90% back; the operator keeps 10% as an administrative fee.
  • Cancellations less than 48 hours before, or no-shows, are not refunded.

Common questions

Can I cancel and get my money back?
Yes, with a fee: cancel up to 48 hours before and get 90% back, because the operator keeps 10% as an administrative fee. With less than 48 hours’ notice, or if you don’t turn up, there is no refund.
Is hotel pick-up included?
Only with these options: Xel-Há All-Inclusive with Transportation. The others don’t include transport and start at the venue.
What does each age pay?
The rates are: Adult (12+), Child (5–11), Infant (0–4). Some activities within the tour also have their own minimum age or height.
How far ahead do I need to book?
Book at least 24 hours ahead: that’s the notice the operator needs to confirm your place.
What days is Xel-Há open?
Every day except Tuesday, 8:30 a.m. to 6:00 p.m.
How much does a child pay at Xel-Há?
Ages 5 to 11 pay 25% less than adults, and ages 0 to 4 get in free.
How far is Xel-Há from Cancun and Playa del Carmen?
It’s 110 km (68 miles) from Cancun Airport, about 1 hour 20 minutes by car, and 48 km (30 miles) from Playa del Carmen, about 40 minutes.
What is Xel-Há Afternoon?
A ticket that lets you in from 1:00 p.m., from $89. The full-day All-Inclusive opens at 8:30 a.m. and costs $116.10 booking 7 or more days ahead.

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