Katte L.
“One of the best shuttle providers in Cancun, the service was great and at an excellent price. Also, it is one of the cheapest services you can find.”
eTransfers customers
Xel-Há All Inclusive
3,427 reviews
on Viator
- 9 h 30
- Pick-up on some options
- Cancel up to 48 h (10% fee)
- Instant confirmation
- Theme parks
- Riviera Maya
Options
Select a date to see your total
Date
Travellers
Xel-Há All-Inclusive
Shared
From $116.10
Xel-Há Afternoon
Shared
From $89
Xel-Há All-Inclusive with Transportation
Shared · + hotel pick-up, added to your total
From $116.10
Xel-Há Total
Shared
From $162.99
About this tour
- Cancellation fee appliesCancel up to 48 hours before and we refund 90%; the other 10% is an administrative fee.
- 9 h 30Departures at 08:30 · 13:00
- Hotel pick-up on some optionsXel-Há All-Inclusive with Transportation
- Taxes & fees includedThe price you see is the price you pay. No surprises at the gate.
- Instant confirmationMobile voucher by email as soon as you pay.
- Book 24 h aheadThat’s the notice we need to confirm your place.
- 4 optionsChoose the one that suits you on the next step.
What to expect
Close to Tulum lies Xel-Há, a nature park built around an inlet where fresh water from underground rivers meets the Caribbean Sea. The plan here is easy: grab a mask, get in the water and let the day unfold, with food and drinks already taken care of.
Snorkeling is unlimited, and fins and mask come with your ticket, so you can explore the inlet as many times as you like among colorful fish and rock formations. You can also float down the river on an inner tube, surrounded by mangroves, until it opens toward the sea.
For the big picture, head up the Lighthouse Lookout, which offers 360-degree views from 40 meters high and a slide that drops you straight into the water. If you'd rather stay on dry land, there are jungle trails, caves, cenotes, plus rope courses and jumps for anyone after a bit more excitement.
Since it is all-inclusive, you start with a continental breakfast, move on to snacks and a buffet lunch, and enjoy soft drinks and an open bar during your visit. Lockers, changing rooms and showers mean you don't have to carry a thing.
It works well for families with kids of any age, couples and anyone looking for a relaxed, full day in the water. Choose your ticket, with or without transportation, and book with us.
Practical info
Hours
Monday, Wednesday, Thursday, Friday, Saturday and Sunday, 8:30 a.m. to 6:00 p.m. Closed on Tuesdays. Xel-Há Afternoon lets you in from 1:00 p.m.
Adult price
Xel-Há All-Inclusive: $129, or $116.10 when you book 7 or more days ahead. Xel-Há Total from $162.99; Xel-Há Afternoon from $89.
Child price
Ages 5 to 11 pay 25% less than adults. Ages 0 to 4 get in free.
Location
Km 240 of Federal Highway 307 (Chetumal–Puerto Juarez), in the municipality of Tulum.
From Cancun
110 km (68 miles) from Cancun Airport, about 1 hour 20 minutes by car. From the Hotel Zone, add the drive from your hotel to the airport.
From Playa del Carmen
48 km (30 miles), about 40 minutes.
Transportation
Only with “Xel-Há All-Inclusive with transportation”: round trip from your hotel or a meeting point in Cancun, Playa del Carmen and the Riviera Maya. On the official website it adds $32.40 per adult.
Checked on the official website (xelha.com, xcaret.com) on September 30, 2026.
Hotel pick-up & meeting point
Hotel pick-up comes only with: Xel-Há All-Inclusive with Transportation. The other options start at the meeting point.
Pick-up from hotels in these zones. The exact time depends on your hotel and is confirmed before the tour.
| Zone | Pick-up window |
|---|---|
| Cancun Zona Hotelera & Centro | Confirmed the evening before |
| Playa del Carmen | Confirmed the evening before |
| Puerto Morelos | Confirmed the evening before |
| Costa Mujeres | Confirmed the evening before |
| Puerto Aventuras | Confirmed the evening before |
| Akumal | Confirmed the evening before |
| Playa Paraiso | Confirmed the evening before |
| Playa Mujeres | Confirmed the evening before |
| Puerto Juarez | Confirmed the evening before |
| Maroma Beach | Confirmed the evening before |
Running late?
Message IAN on WhatsApp and we’ll alert your pickup right away. How long the vehicle waits depends on the tour.
Good to know
- Book 24 h aheadThat’s the notice we need to confirm your place.
Traveller reviews
Reviews from eTransfers customers about their transfers with us. They rate our service, not this activity.
4.91
650 reviews
eTransfers customers
Joe H.
“This company is one of the best shuttle companies in Cancun. They pick us up from the airport terminal to our hotel in downtown Cancun.”
eTransfers customers
Maria N.
“If you want impeccable service aboard a Chevrolet Suburban, this is undoubtedly the best option to transfer from Cancun airport to Cancun and Riviera Maya.”
eTransfers customers
Diego P.
“I traveled with my girlfriend to Playa Mujeres, and we took a shuttle service here. They were really fast, and I felt the transfer was safe.”
eTransfers customers
Maximiliano A.
“I booked my transfer to Playa Mujeres. Everything flowed smoothly on the way to my destination.”
eTransfers customers
Joyce T.
“I had an amazing experience with this company. Their prices were unbeatable, and the service they provided was outstanding. We used their transportation service from Cancun airport to our hotel, and the staff was extremely courteous throughout the journey.”
eTransfers customers
Cancellation policy
- Cancel up to 48 hours before and we refund 90%; the other 10% is an administrative fee.
- Cancellations less than 48 hours before, or no-shows, are not refunded.
Common questions
Can I cancel and get my money back?
Yes, with a fee: cancel up to 48 hours before and we refund 90%; the other 10% is an administrative fee. With less than 48 hours’ notice, or if you don’t turn up, there is no refund.
Is hotel pick-up included?
Only with these options: Xel-Há All-Inclusive with Transportation. The others don’t include transport and start at the venue.
What does each age pay?
The rates are: Adult (12+), Child (5–11), Infant (0–4). Some activities within the tour also have their own minimum age or height.
How far ahead do I need to book?
Book at least 24 hours ahead: that’s the notice we need to confirm your place.
What days is Xel-Há open?
Every day except Tuesday, 8:30 a.m. to 6:00 p.m.
How much does a child pay at Xel-Há?
Ages 5 to 11 pay 25% less than adults, and ages 0 to 4 get in free.
How far is Xel-Há from Cancun and Playa del Carmen?
It’s 110 km (68 miles) from Cancun Airport, about 1 hour 20 minutes by car, and 48 km (30 miles) from Playa del Carmen, about 40 minutes.
What is Xel-Há Afternoon?
A ticket that lets you in from 1:00 p.m., from $89. The full-day All-Inclusive opens at 8:30 a.m. and costs $116.10 booking 7 or more days ahead.
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