Arrival instructions

Arriving at Cozumel Airport

One terminal, one belt, one exit. Usually under fifteen minutes.

Cozumel International Airport

Arrival instructions, step by step

A single small terminal. From the aircraft door to your vehicle is usually under fifteen minutes.

  1. Immigration

    Only on international flights. Cozumel is small and the line rarely takes more than fifteen minutes, except when two US flights land together at midday.

  2. Baggage claim and customs

    One belt, then the customs button: green and you walk on, red and your bag goes through the scanner.

  3. Out to the front of the terminal

    The exit leads straight to the ground transport area. There is no long corridor and no hall of sales counters.

  4. Find the sign

    Your driver waits with an eTransfers sign. Photo and plate are in MyTrip before you land.

  5. Ten minutes to San Miguel

    The airport is on the north edge of town. San Miguel and the ferry pier are ten minutes away; the southern hotels are fifteen to twenty-five.

Meeting point by terminal

Your confirmation names your terminal. Here is where we stand at each one.

T1
Main terminal

Outside the arrivals doors, by the eTransfers sign.

2 min walk · Aeroméxico, American, Delta…
All terminals with maps

How to recognize your driver

  • Name and photoSent by WhatsApp the evening before, with the vehicle plates.
  • The eTransfers signBlue sign, white logo, your name in large letters.
  • Uniform and vehicleNavy polo with the logo. The vehicle model and plates match your message.
  • Live locationAsk IAN and we send the driver’s live location while you walk out.

What to watch for on Cozumel

The taxi union runs the island

Cozumel has no ride-hailing apps: the taxi union has an exclusive and enforces it. Fares from the airport are fixed but high, and they go up after dark.

The pirates are outside because they cannot get in

To pick up inside the airport, ASUR requires each vehicle’s registration — carrying the federal plates and the SICT permit — current insurance and several other requirements. Whoever cannot meet them stays outside the perimeter, which is where they approach you.

If you are arriving by ferry instead

Most visitors come from Playa del Carmen by ferry, not by plane. We drive you to the Playa pier and pick you up at the Cozumel pier; tell us which one you need.

Verify photo and plate

Driver name, photo and plate are in MyTrip before you land.

All safety recommendations

What happens if your flight moves

  • We track your flight numberFrom the moment you book. If the schedule moves, we move the pickup before you land.
  • The driver waits, at no chargeSixty minutes after landing on international flights, thirty on domestic. Immigration lines never count against you.
  • If you miss the flight entirelyMessage us with the new flight number. With Premium, changing the date or the time is free up to 12 hours before the original pickup; with Economy it is your one included change, with 24 hours’ notice. Outside those windows, we move it subject to availability.

Cozumel Airport transfer questions

How far is the airport from San Miguel?
Three kilometers, about ten minutes. The southern hotel zone is fifteen to twenty-five.
Do you also meet the ferry?
Yes. We drive to and from the Playa del Carmen pier and the Cozumel pier. Say which one you need when you book.
Are there Uber or DiDi on the island?
No. The taxi union has an exclusive on Cozumel, which is why a prepaid transfer is worth booking before you fly.
Can you carry dive gear?
Yes. Tell us how many tanks and bags when you book and we send a vehicle with the room for it.
Which airlines fly here?
Aeroméxico domestically, plus American, Delta, United, Southwest, Air Canada, WestJet and Sun Country seasonally.
Where does my driver wait?
Outside the arrivals doors, holding an eTransfers sign. One terminal, nothing to get wrong.
All airport questions

Written and kept up to date by our own team at Cozumel International Airport · reviewed September 30, 2026