Need help with your booking?
We have summarized the most frequently asked questions about transportation in Cancun, Playa del Carmen, and the Riviera Maya. You can also contact us if you have any external questions about your reservation.
At eTransfers, you can arrange 100% private transfers to Cancun's leading destinations and tourist attractions. Thousands of users endorse us worldwide on TripAdvisor, Trustpilot, Google, Instagram, and Facebook.
eTransfers only provides private transfers from Cancun airport. We also offer VIP, group, and airport taxis to any hotel or destination in Cancun and the Riviera Maya.
eTransfers service prices are per vehicle. You can find services from 1 to 14 people per vehicle.
Private Transportation Vans at eTransfers holds up to 8 people. Vans may take up to 14 people in group transportation service with prior notification from the guest or by booking in advance through our website. Airport Taxis only can take up to 3 people, and Luxury Transportation SUVs take up to 5 people.
You can find us inside and outside the airport. We have sales modules in terminals 3 and 4. You can also book through our website so that a driver will take you directly to your hotel or destination when you arrive at the airport.
eTransfers uses premium vehicles such as SUVs, Crafters, Passenger Vans, and Sedans for Taxi services to and from the airport.
Yes, all your transfer services include passenger insurance for you and your companions.
Yes, we offer baby seats free of charge in all our transportation services from/to airport, hotels, tours, and even restaurants in the Riviera Maya.
Although you can make the reservation anytime, we recommend booking a week (or even a day) in advance, but eTransfers will always be able to give you a last-minute same-day reservation. At eTransfers, we work hard to provide you with the best and fastest service.
Yes. Cancun Airport is an international airport that receives international and domestic flights. Cancun Airport is the second most used airport in Mexico.
Cancun is on the northeast of the Yucatán Peninsula. It is a great place to visit since it has beautiful places like the Riviera Maya. If you want to visit destinations like Tulum, Playa del Carmen, Chichen Itza, or others, you must first come to Cancun.
Cancun airport charges an exit tax, which is usually included in your flight ticket. Please check with your airline to see if this fee is included. The tax fee is approximately $50 USD, depending on the exchange rate.
The Cancun Hotel Zone and Downtown Cancun are about 20 – 30 minutes from the Airport.
Hotels in Playa Mujeres are 30 – 40 minutes from Cancun Airport.
Hotels in Puerto Morelos are further away, but since there is a highway, the drive from the Airport is 30 – 40 minutes.
The drive is approximately 60 minutes from the airport for hotels in Playa del Carmen.
Hotels in Tulum are about 1:30 – 2 hours from the Cancun airport.
For transportation to the hotels in Cozumel, eTransfers will take you to the ferry terminal in Playa del Carmen. Once you arrive, you can take a transfer service from the ferry to your hotel.
For transportation to the hotels in Isla Mujeres, eTransfers will take you to the ferry terminal in Puerto Juarez.
*Times may change due to traffic, weather conditions, and other unforeseen reasons.
There are several ways to get to Cancun city and Hotel Zone.
This is a tricky question. Yes and no. Regular cabs are not allowed inside the airport (the ones from the city). If you want to take one of these cabs, you have to go outside the airport, and by that I really mean outside Cancun Airport, to the main road, which is about 2 kilometers from the main Cancun Airport building.
The other “taxis” at the airport are actually private transportation companies that the airport has allowed to have a counter there, but the prices are very high.
For this reason, most travelers reserve their Cancun airport transportation before they arrive.
All major airlines from the United States and Canada fly to Cancun Airport with direct or connecting flights.
All major airlines from Europe and South America also fly to Cancun.
The main number for Cancun International Airport Lost and Found is (998) 848 7200, for Cancun Airport Terminal 3 dial extension 1282, for Cancun Airport Terminal 1 dial extension 1251.
Four terminals, the Cancun International Airport has four terminals. There is a free shuttle available to travel between terminals.
There are several ways to get from one terminal to another at the Cancun Airport. One option is to walk, as the terminals are located close to each other and connected by a pedestrian walkway. Another option is to take the airport shuttle bus, which is free and regularly runs between the terminals.
The Cancun International Airport is open 24 hours a day, 7 days a week.
Yes, there are ATMs (Automatic Teller Machines) at the Cancun International Airport. They can be found in various terminals near baggage claim areas and check-in counters.
It is generally recommended to arrive at the airport at least 2 hours before your scheduled departure time for domestic flights and 3 hours for international flights.
Cancun is located in Mexico, and whether you require a visa to enter the country depends on your citizenship and the length of your stay.
Citizens of the United States, Canada, the United Kingdom, and several other countries can enter Mexico without a visa for stays of up to 180 days as Tourists. However, you must present a valid passport at the border.
Other nationalities may require a visa to enter Mexico. It's best to check with the nearest Mexican consulate or embassy if you need clarification on the visa requirements. You may also need a tourist card, which can be obtained through the airlines (usually provided on your flight) or at the airport upon arrival.
Mexico does not currently have any specific vaccination requirements for entry. However, the Centers for Disease Control and Prevention (CDC) does recommend that travelers be up to date on routine vaccinations, such as the measles-mumps-rubella (MMR) vaccine, diphtheria-tetanus-pertussis vaccine, varicella (chickenpox) vaccine, polio vaccine, and your yearly flu shot.
If you want snacks or drinks, we offer them as a courtesy, as long as you book a taxi service from our site and inform us that you wish to have some beers during your transfer. However, it is essential to note that these are complementary, and if you order more drinks, there may be an extra cost.
We offer services in all the destinations of the Riviera Maya. If you want us to provide transportation from Playa del Carmen, contact us by mail at bookings@etransfers.com
Yes, we can take reservations for people who have just arrived at Cancun Airport. You can find one of our representatives outside terminals 3 and 4. We recommend you book in advance on our website, so you don't have to wait in line.
You can pay with PayPal, credit card, and also cash if you book through our website and pay cash upon arrival at Cancun Airport.
Yes, for your comfort, all our vehicles have air conditioning.
Yes, we will wait for your arrival. When you make your reservation, we will ask you for your airline and flight number. This way, we can determine if your flight is delayed, and we will wait for you.
You can book with us in 3 different ways. You can email us at bookings@etransfers.com, make your reservation with us by phone, or make your reservation through the chat that you will find on our website.
Yes, we offer transfers for tours in the Riviera Maya. We can take you anywhere in the region. Don't hesitate to get in touch with us at: bookings@etransfers.com for rates and more information.
Yes, you can make a stop with prior notice. Also, with the premium service, you can have a courtesy stop.
Yes, each passenger must be seated separately, so children count as passengers when using eTransfers. The price of our services is per vehicle.
The company is not responsible for items left in the vehicles. However, we recommend that you contact us by phone as soon as you notice an item missing, since our vehicles are used immediately after each trip.
You may cancel your reservation with us up to 12 hours prior to departure without incurring a penalty fee. After 12 hours, there are no refunds.
No, but we recommend that you request a baby seat. We will do our best to fulfill your request.
Yes, all drivers at eTransfers speak English. Although they don’t speak like a native, they have enough knowledge of the language to communicate with you.
Once you contact an eTransfers representative, they will take you to your private vehicle.
eTransfers personnel are always available. Chances are they are just loading another family into a vehicle. On your transfer confirmation, you will find our local and toll-free phone numbers. Please call us and we will quickly find a representative for you.
If you book with eTransfers, you do not need to confirm your return trip, but you are welcome to do so via chat, email, or by calling our toll-free numbers.
First, we recommend that you check your spam or junk mail first. If you have not received anything, please contact eTransfers at bookings@etransfers.com so that we can verify that your reservation has been made and, in any case, resend you the confirmation.
We offer transportation services anywhere in the Riviera Maya. Just choose a destination on our website. Get in touch with us for pricing if you do not see your location: bookings@etransfers.com
Tipping is not mandatory, but it is highly recommended. Tip the driver if he helps you with your luggage, showing you around. Drivers are HEAVILY dependent on tips, but they know they have to earn them, just like waiters.
Of course, as long as you make the reservation at least one day in advance, our operations department can ensure that a driver will be waiting for you upon arrival.
Our prices are in USD, but with PayPal, you can use almost any currency. If you pay cash, we accept USD, CAD, and MXN
eTransfers can transport pets as long as they are in a kennel, or it is a guide dog.
There is plenty of room for your luggage as long as you bring one suitcase and one carry-on per person. However, if you have a lot of luggage with you, you should book a larger van. Contact us for more information: bookings@etransfers.com
Yes, we are! We have the TripAdvisor Excellent certificate. Check our profile: https://www.tripadvisor.com.mx/Attraction_Review-g150807-d13506952-Reviews-ETransfers-Cancun_Yucatan_Peninsula.html
We have a TripAdvisor profile where you can check reviews from previous customers on our site. Also, we have been in business for more than ten years, so we know what needs to be done for you to have a great trip to Cancun.