Safety at the airport

Safety at Miami Airport

A safe airport. The traps here are about money and about which floor you are on.

Specific to this airport · MIA

Unlicensed drivers inside the terminal

Nobody licensed solicits rides inside a US airport terminal. Anyone offering you a ride at baggage claim is operating illegally.

Wrong level, wrong meeting

Departures is Level 2, arrivals and ground transportation are Level 1. Most missed pickups at MIA are a level problem, not a driver problem.

Surge pricing on the apps

MIA is one of the worst airports in the country for surge. A prepaid transfer costs what it said in January, whatever is happening outside.

Verify photo and plate

Driver name, photo and plate are in MyTrip before you land.

Tolls are everywhere

South Florida expressways are all-electronic toll. Your transfer includes them; a rental car will bill them to you weeks later with a fee on top.

Verify your driver in 10 seconds

  • The name and photo match your WhatsApp message
  • The sign says eTransfers
  • The plates match the message
  • The driver shows a photo ID on request
The license we are asking you to check

Ground transportation at a US airport is authorized by the airport and the county, not by a federal agency. Here your ride is operated by a locally licensed company working under the eTransfers name, to our standards and at our price. What you booked does not change: a fixed fare, a tracked flight, an insured vehicle and one place to complain.

Locally licensed operator · Airport-authorized pickup · Passenger insurance on every ride

At every airport we serve

“That company doesn’t exist”

Said about us, by name, right outside the exit doors. It is the opening line of a sale, not information. Your booking exists in MyTrip and in your WhatsApp confirmation, and nothing anyone tells you at the door changes it.

“Your unit is not coming”

Nobody outside our own channels knows whether your driver is on the way. We do, and we tell you. If there were a delay you would hear it from IAN on WhatsApp, not from a stranger who happened to walk up to you.

“We work with eTransfers — they did not assign your unit, better take a taxi”

The most convincing one, because it uses our name and then offers you a solution. We never hand your pickup to somebody who approaches you in the hall, and we never send anyone to tell you to take a taxi instead. The taxi is the whole point of the conversation.

The rule that covers all three

Nobody from eTransfers will approach you inside the terminal. Our driver waits outside, behind the barrier, holding the eTransfers sign. If someone says our name inside the building, keep walking to the meeting point and message IAN.

“Free transportation” and “tourist information” booths

Timeshare sales. They will offer a free ride, a map or a coupon in exchange for a “90-minute presentation”. Say “no thanks” once, keep walking. Your ride is already paid.

Unlicensed taxis at the curb

No insurance, prices that change on the highway, no accountability. Only get into the vehicle whose plates we sent you, or an official taxi from the counter inside.

Airport ATMs and “dynamic conversion”

Hall ATMs charge tourist rates. Bank ATMs after customs are fine. If a screen offers to charge you in dollars, choose local currency.

Currency exchange counters

Rates 10 to 15 percent worse than a bank. Change a small amount for the first day or use a card.

Porters and “helpers”

Porters are fine and expect a small tip. People who grab your cart uninvited expect a large one. Keep your own cart.

SIM sellers and “tourist packages”

Buy an eSIM before you fly or a prepaid SIM at an official carrier desk. Nothing from someone walking the hall.

Fake vests and lanyards

A vest or a lanyard is not a credential. Our drivers carry a photo ID that matches the name and photo in your WhatsApp.

Numbers to keep

  • Emergency911
  • eTransfers 24/7US +1 (305) 529-3806 · MX +52 (998) 387-0229
  • IAN on WhatsApp+52 (998) 387-0229
Something felt wrong?

Tell IAN what happened and where. We report it to the airport authority and it helps the next traveler.

Written and kept up to date by our own team at Miami International Airport · reviewed September 30, 2026