The airport is safe. The selling that starts right after customs is what catches people out.
You will hear it said about us by name, at the exit doors, and you will hear it often. It is how a sale opens. Your booking is in MyTrip and in your WhatsApp confirmation, and nothing said at the door changes it.
Nobody outside our channels knows that. We do. A real delay reaches you through IAN on WhatsApp, never through a stranger in the hall.
The convincing one, because it uses our name and then hands you a solution. We never pass your pickup to someone who approaches you, and we never tell you to take a taxi. The taxi is the point of the conversation.
Authorized drivers cannot solicit inside the building. Ours waits outside, behind the barrier, with the eTransfers sign. Keep walking to the meeting point.
To pick up inside the airport, ASUR requires each vehicle’s registration — carrying the federal plates and the SICT permit — current insurance and several other requirements. Whoever approaches you in the hall has no vehicle inside. Their whole job is to talk you into walking out to one.
Your driver name, photo and plate are in MyTrip before you land. If the person or the vehicle does not match, do not get in. Message IAN and we sort it out in minutes.
Your transfer is prepaid, tolls included. A driver asking again for the fare, tolls, parking or a “terminal fee” is not ours. Tips are welcome and never required.
Picking up passengers inside a Mexican airport takes more than a car. The terminal is federal ground, and the airport authority asks for each vehicle's registration — which carries the federal plates and the SICT permit — plus current insurance and several other requirements. That is the filter the ride-hailing apps do not pass, and the reason the pirate operators work outside the perimeter. We hold that full file, and we are also registered with SECTUR Mexico.
SICT permit and federal plates · SECTUR Mexico · WTTC Safe Travels · Passenger insurance on every ride
Said about us, by name, right outside the exit doors. It is the opening line of a sale, not information. Your booking exists in MyTrip and in your WhatsApp confirmation, and nothing anyone tells you at the door changes it.
Nobody outside our own channels knows whether your driver is on the way. We do, and we tell you. If there were a delay you would hear it from IAN on WhatsApp, not from a stranger who happened to walk up to you.
The most convincing one, because it uses our name and then offers you a solution. We never hand your pickup to somebody who approaches you in the hall, and we never send anyone to tell you to take a taxi instead. The taxi is the whole point of the conversation.
Nobody from eTransfers will approach you inside the terminal. Our driver waits outside, behind the barrier, holding the eTransfers sign. If someone says our name inside the building, keep walking to the meeting point and message IAN.
Timeshare sales. They will offer a free ride, a map or a coupon in exchange for a “90-minute presentation”. Say “no thanks” once, keep walking. Your ride is already paid.
No insurance, prices that change on the highway, no accountability. Only get into the vehicle whose plates we sent you, or an official taxi from the counter inside.
Hall ATMs charge tourist rates. Bank ATMs after customs are fine. If a screen offers to charge you in dollars, choose local currency.
Rates 10 to 15 percent worse than a bank. Change a small amount for the first day or use a card.
Porters are fine and expect a small tip. People who grab your cart uninvited expect a large one. Keep your own cart.
Buy an eSIM before you fly or a prepaid SIM at an official carrier desk. Nothing from someone walking the hall.
A vest or a lanyard is not a credential. Our drivers carry a photo ID that matches the name and photo in your WhatsApp.
Tell IAN what happened and where. We report it to the airport authority and it helps the next traveler.
Written and kept up to date by our own team at Cancun International Airport · reviewed September 30, 2026
The pages our own airport team keeps up to date.
Zones, drive times and the full price list per vehicle.
Step by step from the aircraft door to your vehicle.
Arrivals and departures, and what we do when your flight moves.
Which terminal your airline uses and where we wait.
What time we pick you up and how the return works.
What travelers ask us most about this airport.
Answers in seconds, English and Spanish. Send us a photo of where you are.
US +1 (305) 529-3806 · MX +52 (998) 387-0229, 24 hours.
Right past the exit doors of your terminal, holding an eTransfers sign. Your voucher shows the exact exit.
Nothing. We track your flight number and move the pickup on our own.
With the Premium fare, free cancellation up to 24 hours before pickup and free changes up to 12 hours before. Economy has no free cancellation, but it includes one change with 24 hours’ notice. You manage it all from MyTrip.
Yes, free. Choose infant seats or boosters at checkout.