Questions and answers
Miami Airport questions
What travelers ask us most about getting out of MIA.
Choose your airport · Questions and answers
At Miami International Airport
Where exactly do we meet?
On Level 1, the ground transportation level of your concourse. Every terminal at MIA has three levels and Level 1 is arrivals.
I am arriving at Concourse J. Is that different?
Slightly. Customs at the South Terminal exits on an upper level; take the elevator down to Level 1 and you are in the right place.
Do you go to PortMiami and Port Everglades?
Yes, both. PortMiami is about twenty minutes and Port Everglades about forty, at a fixed price with tolls included.
Are tolls included?
Yes. South Florida runs all-electronic tolling and they are already in your price.
How far is Fort Lauderdale?
About forty-five minutes without traffic. Longer at rush hour, which in South Florida is most of the afternoon.
Is the price the same at night?
Yes. It is the price you booked, with no surge, no night surcharge and no airport fee on top.
The same at every airport
How do I find my driver?
Outside the arrivals doors of your terminal, holding an eTransfers sign. Your confirmation shows the exact spot for your terminal.
What if my flight is delayed?
We track it. The driver adjusts and there is no extra charge for delays.
How long will the driver wait?
Sixty minutes after landing on international flights, thirty on domestic. Immigration lines do not count against you.
Is the price final?
Yes. Fixed price per vehicle, taxes and fees included. The driver never asks for a fare.
Is the price per person or per vehicle?
Per vehicle, always. Six people in one van pay what one person pays.
Do you have child seats?
Yes, free. Add them when you book and they are fitted before you land.
Can I change my pickup time?
Yes, from your booking. With Premium it is free up to 12 hours before; with Economy you get one included change with 24 hours’ notice.
Do drivers speak English?
Yes, English and Spanish at every airport we serve.
Can I book after landing?
You can, but the online price is lower and the driver is already there. Two minutes before you fly saves the line.
What if I cannot find my driver?
Message us on WhatsApp, 24/7. Never accept a ride from someone who approached you; we locate your driver in minutes.
Not answered? Ask IAN Which terminal is my airline? Where does my driver wait for me? How long to my hotel? Can I add a stop?
Written and kept up to date by our own team at Miami International Airport · reviewed September 30, 2026
At the airport
Everything about Miami International Airport
The pages our own airport team keeps up to date.
Transfers and rates
Zones, drive times and the full price list per vehicle.
Arrival instructions
Step by step from the aircraft door to your vehicle.
Flight status
Arrivals and departures, and what we do when your flight moves.
Terminals and airlines
Which terminal your airline uses and where we wait.
Safety at the airport
Pirate taxis, fake transport and how to tell them apart.
Your return to the airport
What time we pick you up and how the return works.
Cannot find us? Two ways, both instant
Message IAN on WhatsApp
Answers in seconds, English and Spanish. Send us a photo of where you are.
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US +1 (305) 529-3806 · MX +52 (998) 387-0229, 24 hours.
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