Xenotes

• Xenotes Oasis Maya Tour activities are recommended for children over six years old.
• This tour is not recommended if you have heart, lung, spine, asthma, diabetes, hypertension, are pregnant, or suspected to be pregnant.
• Children over 1.40 m but under 12 years of age must present identification proving their age.

• Remember to bring the printed proof of purchase of your tour.

• The use of life jackets is mandatory for all water activities.
• It is necessary to shower before entering the waters of the cenotes to preserve the ecosystem.
• The minimum age to enter Xenotes is 6 years old.
• For the zip line activity a minimum height of 1.40 m and a minimum weight of 40 kg is required.
• Children from 6 to 11 years old pay half the adult ticket (they must present an ID to the tour operator when boarding the transport).
• Children over 1.40 m but under 12 years of age must present identification proving their age.
• Reservations cancelled more than 2 days prior to arrival date are subject to a 10% administrative fee; 2 to 0 days prior to arrival date, or in case of non-arrival, are non-refundable.
• It is not possible to change the arrival date on the day of the visit.

• The Xenotes Tour is available Monday through Saturday.
• Wear comfortable beach clothes and a bathing suit. Bring an extra change of clothes.
• Confirm the time and place of departure of your transportation.
• Your sunscreen and suntan lotion should only contain titanium oxide and zinc oxide for use in the Park.
• Bring cash or a credit card to purchase photos of your visit.
• It is important to consider that the cenotes are located in the middle of the jungle, so the roads to reach them are not paved.

• Tour the four different cenotes: the Xenote Fuego, K'áak', the Xenote Agua, Ha', the Xenote Tierra, Lu'um, and the Xenote Aire, Lik'.
• Discover the legends of the Aluxes, the small guardians of the cenotes and the jungle, which must be asked for permission before entering their domains.
• Enjoy delicious food and drinks already included, in the middle of nature.
• Small groups for a more comfortable experience.

If your plans change, you can update the dates at no cost.

• Warranty against bad weather: 1 year warranty against bad weather.
• Any changes made less than 24 hours before the experience’s start time will not be accepted.
• Cut-off times are based on the experience’s local time.
• No refund for cancellation