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Tulum Airport to Tulum Zona Hotelera

Private transfer to the door, door to door, one fixed price per vehicle. Your driver tracks your flight and waits with your name.

TQO
Tulum Zona Hotelera
Local timeUTC−5
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Check your price to this hotel

Book 24 h ahead, save 30%
Arrival date / Return date
Passengers
4.5 · 16,074 Google reviews Free cancellation up to 24 h with Premium Flight monitoring included Driver waits with your name
How it works

How pickup works at Tulum

Exactly what happens from the moment you land.

How to find your driver
Land and clear customs

Customs takes 20 to 40 minutes. We track your flight the whole time, so a delay does not cost you the transfer.

Walk past the counters

Ignore the timeshare and taxi desks inside the terminal. Your driver waits outside the exit doors.

Find your name

An eTransfers sign with your name, behind the barrier. If you do not see it, call the number on your voucher.

Straight to the hotel

No stops, no extra passengers. The price on your voucher is the price.

Looking for a different hotel with this name?

This page is for Tulum Zona Hotelera in . Others have a similar name:

Nílu Cancun Zona Hotelera by Selina (Cancun Hotel Zone & Downtown) · Nílu Cancún Zona Hotelera (Cancun Hotel Zone & Downtown)

Getting there

Transfer details

PickupTulum (TQO)
Drop-offTulum Zona Hotelera
Availability24 hours, booked in advance
Back to the airport

Back to the airport

  • Pickup three hours beforeFor international flights; two for domestic. We confirm the time the day before.
  • The driver waits at the same doorThe lobby entrance where you were dropped off.
  • Change it free up to 12 h beforeWith Premium, from your booking page. Economy includes one change with 24 h notice.
Tours

Tours to do from here

Check on each tour whether hotel pickup is included.

ATV Xperience by Xcaret Adventure
Cancun

ATV Xperience by Xcaret

1 h 45
4.4 (15) on Tripadvisor
From
$62.10
per adult · taxes & fees included
Cirque du Soleil JOYÀ Shows
Riviera Maya

Cirque du Soleil JOYÀ

1 h 20
4.6 (4,937) on Tripadvisor
From
$110
per adult · taxes & fees included
Jungala Aqua Experience Theme parks
Riviera Maya

Jungala Aqua Experience

7 h
4.1 (210) on Tripadvisor
From
$80.06
per adult · taxes & fees included
Xcaret Park Theme parks
Playa del Carmen

Xcaret Park

13 h 30 Hotel pickup on some options
4.3 (6,122) on Viator
From
$134.10
per adult · taxes & fees included
Reviews

What travelers say

Lana S.

“Excellent Taxi service at Punta Cana Airport! The driver, Juan, was a true professional, met us and helped us with our bags. The ride was comfortable and safe, and Juan even shared great ideas about visiting local attractions. Very nice. I highly recommend him.”

eTransfers customers · August 2023
Mark H.

“I had a perfect experience. The vehicle was clean and well-maintained, and the whole trip was pleasant. I will choose them again on my next trip!”

eTransfers customers · August 2023
Michael L.

“They provided exceptional service at all times. Their communication was prompt and informative from the moment I made the reservation. I felt safe and well taken care of.”

eTransfers customers · August 2023
Traveler questions

Questions about this hotel transfer

Does the driver go inside the resort?
Yes. The drop-off is at the main entrance of Tulum Zona Hotelera, where the bell staff are. There is no extra charge and no walking with luggage.
What if my flight is late?
We track the flight number you give us. If you land three hours late, your driver is there three hours late. No extra charge.
Is the price per person or per vehicle?
Per vehicle. Everyone who fits in the vehicle pays the same, and the price on the voucher already includes taxes and tolls.
Do you have child seats?
Yes, free, and you ask for them when booking. Tell us the child's age so the right seat goes in the van.
How do I get back to the airport?
The same driver picks you up at the same door. We confirm the time the day before. With Premium you can change it free up to 12 hours ahead; with Economy you get one included change with 24 hours’ notice.
AI-powered service

Meet IAN and Emma, the AI behind every transfer

IAN answers your messages in seconds and Emma takes your calls, in English and Spanish, 24/7. Change a time, add a stop or ask for a receipt: it is done in the same conversation.

  • Replies in seconds, any hour of the day
  • Changes, stops and receipts from the chat
  • WhatsApp, SMS, email or a phone call
IAN · eTransfersOnline · replies in seconds
My flight now lands at 4:10 PM. What happens?
Nothing to do. We track AA 1234 and moved your pickup to 4:10 PM. Your driver will be at the arrivals exit with your name.
Can we add a stop at a supermarket?
Done. A supermarket stop on the way, up to 20 minutes, $15 added to your total. Your voucher is updated.
Message IAN…
EmmaVoice assistant · answers calls 24/7

And the rest runs on its own

From the moment you book until the driver is at the exit, every step is automated.

  1. BookedInstant confirmation, voucher by email and WhatsApp
  2. Flight trackedYour flight is monitored; a delay reschedules the pickup on its own
  3. Driver assignedName, photo and plate sent the day before
  4. Driver at arrivalsWaiting at the terminal exit with your name on a sign
MyTrip · the eTransfers web app

Your transfer, in your pocket

MyTrip works like a ride app: follow your driver on the map, fix a flight change yourself and share your trip with your family. No download, no password.

  • Watch your driver arrive in real timeFollow the route on the map from the moment they leave until you reach your hotel. No calls, no guessing.
  • Know who picks you up before leaving the airportName and photo of your driver on screen. You recognize them at first sight.
  • Flight changed? Update it yourselfFix the flight number, the time or how many travel, in seconds, from your phone.
  • Your family knows where you areShare your trip with a link and let them watch it live, no download needed.
See MyTrip
  • Voucher with QR code, even with no signal
  • Pay in one tap: card, Apple Pay, Google Pay or PayPal
  • No passwords, no sign-up: you enter with the link we send
  • Your next transfer in two taps
  • Like an app, without downloading one

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